Refund policy

Last updated October 2026

Our Policy

Not the right fit, or changed your mind? You can return or exchange full-priced items within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return

Email yougood@ii-fits.com with your order number and the reason for your return before sending anything back. We'll confirm eligibility and send you a return address. Items sent back without prior contact may not be accepted.

Refunds, Exchanges & Store Credit

Eligible returns can be exchanged for a different size or colour (subject to availability), refunded to your original payment method, or issued as store credit — your choice. Once we receive your return, please allow 3–5 business days for it to be processed.

Sale Items

Items bought on sale are eligible for exchange or store credit only, not a refund, unless the item is faulty. Full-price items bought with a discount code — including the welcome code — aren't sale items, and can be returned and refunded as normal.

Faulty or Damaged Items

If an item arrives faulty or gets damaged in transit, you're covered by the consumer guarantees under the Australian Consumer Law regardless of how long you've had it — these guarantees can't be excluded. Contact us with photos of the fault and your order number and we'll sort out a repair, replacement, or refund.

Return Shipping Costs

You're responsible for return shipping costs on change-of-mind returns and exchanges. If the item is faulty or we sent you the wrong thing, we'll cover it.